Last Updated: October 6, 2026
At Xtreme Active Depot, we want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions under which products may be returned, replaced, or refunded.
Please review this policy before placing an order.
1. Return Eligibility
We accept eligible return requests made within 7 days of confirmed delivery.
To qualify for a return, the product must:
- Be unused and unworn
- Be unwashed
- Be in its original condition
- Be in its original packaging where applicable
- Have all original tags, labels, and protective packaging intact
- Be free from stains, odors, pet hair, cosmetic marks, deodorant marks, damage, or signs of wear
- Include proof of purchase or the applicable order information
Products that do not meet these conditions may not qualify for a return or refund.
2. Hygiene-Sensitive and Personal-Use Items
For health, hygiene, and safety reasons, certain apparel or accessories may not be eligible for return after they have been worn, used, washed, altered, or had applicable hygiene seals removed.
Where applicable, this may include:
- Sports bras and other close-contact garments after wear
- Bodysuits or other garments sold with hygiene protection
- Socks, undergarments, or similar intimate items if offered
- Items visibly exposed to sweat, body products, fragrance, or other contaminants
- Personal-use accessories that cannot reasonably be resold for hygiene reasons
Such products are generally considered final sale once used or worn unless the product was defective, damaged upon delivery, or an incorrect item was sent.
3. Non-Returnable Items
The following items are generally not eligible for return:
- Worn, washed, used, altered, or damaged apparel
- Products with removed tags or missing original packaging where applicable
- Products returned outside the 7-day return period
- Products damaged after delivery due to improper use, washing, storage, or care
- Products purchased as final sale, where clearly identified
- Gift cards, if offered
- Free promotional items
- Products without sufficient proof of purchase
- Products materially different from their original condition
Nothing in this policy is intended to limit mandatory consumer rights that may apply under applicable law.
4. How to Request a Return
Before sending any product back to us, please contact our customer support team at [email protected].
Please include:
- Your full name
- Order number
- Email address used for the order
- Product you wish to return
- Reason for the return
- Photos, where relevant
Please do not send a return until you have received return instructions from our team. Unauthorized returns may experience delays or may not qualify for a refund.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect product, please contact us within 48 hours of delivery.
Your message should include:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging
- Photographs of any visible damage, where applicable
Please retain the original product and packaging while your request is being reviewed.
After reviewing the issue, we may offer an appropriate resolution, which may include a replacement product, refund, store credit, or another reasonable resolution. The appropriate remedy will depend on the circumstances and product availability.
6. Missing Items
If an item appears to be missing from your order, please contact us as soon as possible after receiving your package.
We may request photographs of the products received, the shipping box or package, the shipping label, and the packing materials to help us investigate fulfillment and shipping issues.
7. Return Shipping
Unless the return is the result of an incorrect item sent by us, a verified damaged product, a verified defective product, or another error attributable to Xtreme Active Depot, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable.
If the return is caused by an error on our part, we may provide return instructions or reimburse reasonable return shipping costs where appropriate.
8. Return Shipping Responsibility
If you are responsible for sending a product back, we recommend using a trackable shipping service.
Xtreme Active Depot is not responsible for return packages that are lost in transit, delivered to an incorrect address, damaged during return shipping, or sent without following the provided return instructions.
A refund cannot be processed until the applicable returned product has been received and reviewed, unless we advise otherwise.
9. Inspection of Returns
Once an authorized return is received, we will inspect the product to confirm that it meets the return requirements.
We may verify:
- Product condition
- Packaging
- Tags, labels, or hygiene protection where applicable
- Whether the product has been worn, washed, altered, or used
- Whether the returned product matches the original order
- Whether all applicable components have been returned
After inspection, we will notify you whether the return has been approved or declined.
10. Refunds
If your refund is approved, we will initiate the refund to the original payment method, unless another method is required or mutually agreed upon.
Approved refunds are generally processed by us within 5–7 business days after the return has been received and approved.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the refund to your account. The exact posting time is controlled by your financial institution and is outside our control.
11. Shipping Charges
Original shipping and delivery charges are generally non-refundable.
Shipping charges may be refunded where we shipped an incorrect product, the product arrived verified as damaged or defective, or applicable law requires otherwise.
Additional delivery services or expedited shipping fees may also be non-refundable once those services have been provided.
12. Partial Refunds
In certain circumstances, we may issue only a partial refund where permitted by law if an eligible product is returned with missing packaging or components, the product has been damaged after delivery, the condition has materially deteriorated, or only part of an order qualifies for a refund.
We will notify you if a partial refund applies.
13. Exchanges
We do not guarantee direct product exchanges.
Where an eligible product needs to be replaced because it was damaged, defective, or incorrect, we may provide a replacement depending on product availability.
For size, color, or preference-based returns, you may be asked to return the eligible product for a refund and place a new order separately.
14. Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to assist you, but we cannot guarantee that an order can be changed or cancelled once it has entered processing, fulfillment, or shipping.
Once an order has shipped, it will generally be subject to our standard return requirements.
15. Refused and Undeliverable Packages
Orders returned to us because of an incorrect address provided by the customer, an incomplete address, failure to accept delivery, an unclaimed package, or other customer-related delivery issues may be subject to deduction of applicable shipping and return shipping costs from any eligible refund, where permitted by law.
Shipping charges may apply if the customer requests the order to be shipped again.
16. Size, Fit, and Preference
Customers are responsible for reviewing available size information and product descriptions before purchase.
Unless required by applicable law, a product generally does not qualify for a return solely because it did not fit as expected or did not meet a personal preference if the item no longer meets the return eligibility requirements above.
Eligible unworn items returned within the return period may still qualify for return subject to the conditions in this policy.
17. Promotional and Free Products
Products provided free of charge as part of a promotion generally have no refundable cash value.
If a qualifying purchase is returned and doing so causes the original order to no longer satisfy the requirements of a promotion, the value of promotional items or discounts may be taken into account when calculating the refund, where permitted by law.
18. Chargebacks and Payment Disputes
We encourage customers to contact us directly before initiating a chargeback or payment dispute.
If there is a problem with your order, please email [email protected] so we can review the matter and attempt to provide an appropriate resolution.
Fraudulent or abusive payment disputes may be challenged using applicable order, delivery, communication, and transaction records.
19. Refund Abuse and Fraud
We reserve the right to decline returns, refunds, or replacements where we reasonably identify fraud, repeated abuse of the return process, false claims, manipulated evidence, unauthorized payment activity, or attempts to return products not purchased from Xtreme Active Depot.
These decisions will be made reasonably and in accordance with applicable law.
20. Consumer Rights
This Refund & Return Policy is intended to supplement, not replace, any consumer rights that cannot legally be excluded. If applicable consumer law provides you with additional rights or remedies, those rights will continue to apply.
21. Changes to This Policy
We may update this Refund & Return Policy from time to time to reflect changes to our business practices, products, procedures, or legal requirements.
The latest version will be identified by the “Last Updated” date at the top of this page.
22. Contact Us
For returns, damaged items, refund requests, or questions regarding this policy, please contact:
Xtreme Active Depot
7901 4th St N, Ste 300
St. Petersburg, FL
United States
Email: [email protected]
© 2026 Xtreme Active Depot. All rights reserved.